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That is the real question. It deserves a straight answer, not the word “trusted”.
Verified against photo ID. Nobody is approved from a profile alone.
From the Swedish police register. This is what a background check actually means, and it is the step most cleaning apps skip.
Checked with the Swedish Tax Agency. It is also what makes your RUT deduction valid.
We collect the certificate, not a promise. No proof, no approval.
We meet every cleaner, take references and watch them clean. Nobody is approved automatically.
Self-employed cleaners are not exempt from any of this. We run the same five checks on everyone, and we collect the paperwork rather than take their word for it. About the criminal records register, from the Swedish Police.
"Avoid apps or intermediary services that rely on gig workers or subcontractors, as these rarely guarantee continuity."
A fair objection, and worth answering. Our cleaners are self-employed. That is deliberate: it is what makes your RUT deduction valid, and it means the cleaner keeps more of what you pay than an agency wage would give them.
What it does not mean is a different stranger each time:
Every cleaner is checked against the five steps above, self-employed or not. What F-skatt approval requires, from the Swedish Tax Agency.
Nothing is handed over and nothing is stored. Most customers do this the first time, to meet the cleaner and walk through the home together.
A coded box by the door. The code is stored encrypted and is visible only to the cleaner assigned to your booking, not to cleaners in general.
The cleaner signs a key receipt confirming what was handed over and when. You get it in writing, not as a verbal agreement.
Send us a photo and we take it from there. Two layers cover it: the cleaner’s own business insurance, which we verified before approval, and Cleenki’s policy on top. You do not go through your home insurance, and you do not argue with the cleaner yourself.
We send the cleaner back and put it right at no cost. If a re-clean is not possible, you get a price reduction. That is not generosity: cleaning falls under the Swedish Consumer Services Act, which gives you that right whether we print it or not. How complaints work, from the Swedish Consumer Agency.
Move-out cleaning has its own window, longer than the 48 hours above, because an inspection rarely happens on the day you hand over the keys. If the landlord, the housing association or the buyer does not approve the clean, get in touch within three days of the inspection and we send a cleaner back at no extra cost. The checklist inspections are judged against, from Mäklarsamfundet.
We investigate, report it to the police and suspend the cleaner from the platform while the case is open. We are straight with you about one thing: liability insurance covers damage, not theft, so compensation goes through your home insurance. What we can give you is traceability — every booking records who was in your home and when.
The figures come from the bookings in our own system and update when this page is rebuilt. They are not a selection of the best reviews.
They are also our own figures. For somewhere we do not control, read the reviews on our Reco profile or Trustpilot, where the text is written by customers and published by someone else.
Yes. We require an extract from the Swedish police criminal records register before a cleaner is approved, alongside photo ID verification, F-skatt registration with the Swedish Tax Agency, proof of business liability insurance, and a personal interview with references and a practical cleaning test. Five checks, and nobody is approved automatically.
Yes. A recurring booking keeps the same cleaner for as long as that person stays on the platform. The cleaner is self-employed, which is what makes the RUT deduction valid and lets them keep more of what you pay, but it does not mean a different stranger each time. If your cleaner is ill or on holiday our support finds a replacement with a similar profile, and your regular cleaner returns afterwards.
You choose: be home and open the door, use a key box, or hand a key to your cleaner. If you hand over a key, the cleaner signs a key receipt confirming it. Door and key box codes are stored encrypted and are visible only to the cleaner assigned to your booking, not to cleaners in general.
There are two layers. Every cleaner must hold business liability insurance, and we collect the certificate before approving them. Cleenki also holds a liability policy. Report the damage to us within 24 hours with a photo and we handle the case — you do not go through your own home insurance.
Report it to us as soon as you notice. We investigate, file a police report and suspend the cleaner while the case is open. Liability insurance covers damage, not theft, so compensation itself goes through your home insurance. Every booking records which cleaner was in your home and when.
Tell us within 48 hours and we send the cleaner back to put it right at no cost. If a re-clean is not possible you get a price reduction. Cleaning is covered by the Swedish Consumer Services Act, so that right applies regardless.
Cleenki AB is a registered Swedish company based in Stockholm. Every cleaner on the platform is a registered business approved for F-skatt, which the Swedish Tax Agency verifies and which is a precondition for the RUT deduction. The ratings on this page come from the bookings in our own system, not from a selection we picked.
Sources: Polisen, Skatteverket and Konsumentverket. What cleaning costs.
Routines on this page were last checked on .
The app shows your cleaner’s profile and rating ahead of every visit. Booking takes under two minutes.